Privacy Policy
Effective Date: Sept. 22, 2025
Feedback Footprint, LLC respects your privacy. This Privacy Policy explains how we collect, use, and protect information in connection with our reputation management services and this website.
1. Information We Collect
We may collect the following types of information:
Business Information: Name, business name, email address, phone number, billing details.
Customer Information (provided by our clients): Names, email addresses, phone numbers, and other contact details that clients share with us through connected CRMs, Zapier, or similar tools.
Service Data: Information generated when you use our review automation tools (e.g., review requests, campaign performance).
We process customer information on behalf of our business clients in accordance with their instructions. We act as a service provider and do not use this data for our own purposes.
2. How We Collect Information
We may collect information in the following ways:
Directly from you when you sign up for our services or contact us
Through integrations you set up (e.g., connecting your CRM or using Zapier)
From third-party platforms we use to provide services (e.g., GoHighLevel)
We currently do not use cookies or tracking tools on our website, but this may change in the future.
3. How We Use Information
We use the information we collect to:
Provide, maintain, and improve our review management services
Automate and deliver review requests to your customers
Route customers through a feedback flow based on whether they had a positive or negative experience
Positive experiences may be directed to a public review platform (e.g., Google)
Neutral or negative experiences may be directed to a private feedback form, though customers can still choose to post a public review
Communicate with you about your account, billing, or support
Comply with legal obligations
We do not sell your data or your customers’ data.
4. SMS Communication
If you opt in to receive SMS messages from us, we may use your phone number to send service-related and promotional messages. Message and data rates may apply. You can opt out at any time by replying STOP to any message.
5. Sharing of Information
We may share information with:
Service Providers: Such as GoHighLevel, Zapier, Stripe, email/SMS platforms, and other tools needed to deliver our services
Legal Obligations: If required by law, regulation, or legal process
We do not share data for advertising or unrelated marketing purposes.
6. Data Storage and Retention
Data is stored within third-party platforms (e.g., GoHighLevel, Zapier, Stripe).
We retain data as long as your account is active, unless you request deletion or unless required by law.
7. Data Rights and Choices
If you are a client, you may request to:
Access or update your business information
Request deletion of your data (subject to legal and contractual obligations)
Stop receiving non-essential communications
Opt out of promotional SMS or email communications by following the instructions in those messages (e.g., replying STOP to SMS)
If you are a customer of one of our business clients, please contact the business directly regarding your data.
8. Security
We use reasonable administrative, technical, and physical safeguards to protect information. However, no system can be guaranteed 100% secure.
9. Business Clients Only
Our services are intended for use by businesses, not individual consumers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new Effective Date.
